Burner Express Air FAQ
Section 1: About
Q: What is Burner Express Air?
A: Burner Express Air transports Burners from Reno, the Bay Area, Southern California, and other locations to Black Rock City and back. This program is part of an ongoing effort to reduce traffic, make air travel more accessible and affordable, and maintain a high level of safety of the Burning Man event.
Q: How does it work?
A: We, Dusty Charter Inc. (DCI) operates the Burner Express Air program for Burning Man and we arrange flights for participants. We are a Burner-owned and operated company that brings extensive experience with Burning Man and 88NV to the table. In 2018, Burner Express Air will be the only provider of charter flight services to and from Black Rock City. If you have already booked flights to Burning Man, please contact your air carrier to confirm they are participating in the Burner Express Air program.
Q: Do I need a ticket to Burning Man to fly on Burner Express Air?
A: Yes! You must have a Burning Man ticket or other valid entry credential to fly on any of our flights.
Q: How do I get my event ticket that is at Will Call?
A: There is a Box Office at the BRC Airport! Will Call tickets will be available for pick up after 7AM. The Will Call ticket must be in your name. If you have a low income, fire conclave or other event ticket you need to pay for, you will be able to do so with a Visa or Mastercard. Staff credentials will also be available at the BRC Airport Box Office.
Q: If I have a plane I’d like to charter and fly into Burning Man, what do I do?
A: Please contact Dusty Charter, Inc for more information once tickets are on sale at email@example.com.
Q: I am a private pilot and I’d like to fly my plane into Burning Man, does this affect that?
A: No. Please refer to the 88NV website for more information.
Q: I am a charter company and I would like to bring passengers to Burning Man. What do I need to do?
A: Please connect with Dusty Charter, Inc at firstname.lastname@example.org
Q: What if I have a question about Burner Express Air service that is not answered here?
A: Once tickets are on sale, more customer service resources will be posted and available. Please contact email@example.com
Section 2: Baggage
Q: What are the baggage allowances?
A: Our planes are small! Baggage is limited to the weight and size restrictions of the aircraft as well as FAA regulations. This is extremely important. One piece of baggage is included at no extra charge. Each passenger is allowed his/her own weight + one piece of baggage not to exceed 25 pounds. That baggage cannot exceed the dimensions of 24 inches x 14 inches x 9 inches, and must not weigh more than 25 pounds. Soft sided and/or duffle bags are strongly recommended.
Q: Is it possible to bring Additional Baggage?
A: For flights departing to or from Burbank no additional bags are allowed. For flights departing to or from Oakland and San Carlos, subject to load, ONE (1) additional carry-on-size bag not exceeding 30 pounds (13.6 kg) may be arranged in advance at extra cost, if the aircraft capacity permits. For flights departing from or to Reno/Tahoe International Airport ONLY, up to THREE (3) additional bags not exceeding 30 pounds (13.6 kg) each may be arranged in advance at extra cost, provided that subject to operational considerations, additional bags beyond the first two bags may be transported on a separate aircraft at a different time. Additional baggage/cargo may be arranged in advance at extra cost by emailing firstname.lastname@example.org Subject: BAGGAGE Additional baggage is measured by weight, not by the number of bags. Additional baggage costs $100 per unit.
Q: What are the weight restrictions?
A: Luggage must not weigh more than 25 pounds. Additional bags and/or weight may be accommodated at extra charge, subject to aircraft weight and balance limitations. It is the responsibility of each passenger to abide by the combined weight and baggage limits or make other arrangements prior to traveling. Passengers and their baggage will be weighed prior to any flight. Air carriers reserve the right, without refund, to remove a passenger or their baggage from flight due to non-compliance with the weight guidelines. Burner Express Air passengers who weigh more than 250 pounds require special accommodation. DCI will do its best to safely make accommodations. If you are booking a passenger weighing more than 250 pounds, please contact DCI in advance to make necessary arrangements. Extra charges may apply.
Q: Will I be charged an oversize baggage fee if my baggage is too large?
A: Sometimes Burner Express Air will be able to accommodate oversize baggage by special advance arrangements (and extra baggage fees), depending on the size of the aircraft and weight and balance restrictions. Unlike commercial airliners, Burner Express Air cannot accommodate oversize baggage except by special advance arrangement. If your baggage is too large to fit in the plane, you will not be allowed to bring it with you. There is no baggage storage at the check-in locations.
Q: Can I bring my bicycle with me?
A: No. Burner Express Air strongly recommends collaborating with your campmates to transport bikes to and from Black Rock City through other means. You can also work to pre-arrange access to a bicycle through groups that provide this service.
Q: What if I have special needs?
A: We will do the best to accommodate those needs. Please contact email@example.com and we’ll do our best to help you.
Q: Can I bring an ice chest with me on the flight?
A: If it’s the size of a carry-on that can fit under the seat of an airliner — maximum dimensions of 24 inches x 14 inches x 9 inches, and weighing not weigh more than 25 pounds — and it’s your only piece of baggage, yes. If not, most likely not, depending on the aircraft capacity and other passenger baggage. Burner Express Air cannot accommodate large ice chests. (Remember, you can always buy ice at Burning Man.)
Q: What about oversized items?
Baggage space on BxA flights is extremely limited. These are small propeller-driven aircraft, not 747s. Before the event, please contact firstname.lastname@example.org to see if your items can be accommodated.
Q: Do I have to go through TSA security prior to boarding my flight?
A: No. Charter passengers are not subjected to TSA screening prior to boarding your Burner Express Air flights. However, plan to go through TSA screening this if you are transferring to a commercial flight at a connecting airport.
Q: Is there a 3-ounce liquid rule?
A: No. Air charter passengers are not subject to the 3-ounce liquid restrictions found on airlines. However, no hazardous materials may be transported to or from Black Rock City.
Q: What about prohibited materials?
A: Please do not transport any illegal or prohibited materials in your luggage. Burner Express Air is subject to the same rules as all vehicles entering Black Rock City. Transporting hazardous materials (including lithium-ion battery-powered hoverboards) is prohibited. See the TSA website for detailed information.
Q: Are there baggage inspections?
A: Charter Air Carriers reserve the right to inspect any and all baggage accepted for transport. Passengers refusing to allow their baggage to be inspected will be refused to board the aircraft with no refunds. Upon arrival your luggage and personal effects may be subject to law enforcement inspections for contraband.
Section 3: Planning & Ticketing
Q: What’s the estimated travel time to Black Rock City?
A:Travel times vary slightly by aircraft type and other operational factors.
Flights from Reno, expect approximately 40 to 45 minutes.
From Oakland, approximately 90 minutes.
From San Carlos, around an hour and 45 minutes.
From Burbank, between two and two and a half hours.
Q: How much time should I allow between an airline flight and flights to/from Black Rock City?
A: It’s really hard to say, since there are so many variables. Connections between airline flights and Burning Man charters are not guaranteed in either direction. All flights have the potential to be delayed due to weather, white outs or…..Heavy Traffic may impact travel to and from departure airports so plan accordingly.
Inbound to BRC Reno: We recommend at least 90 – 120 minutes for domestic flights from the time you are scheduled to arrive on a domestic flight. Allow several hours for international flights.
Outbound from BRC: We recommend at least three hours between your arrival in Reno and your airline departure time.
Q: How much time should I allow to check in for my flight to/from Black Rock City?
A: If you are checking bags, you must check in at least 45 minutes before your flight. Allow extra time for flights departing Black Rock City on the last Sunday and Monday of the event. You and your luggage will be weighed, and after all passengers are present, manifests and weight/balance sheets will be prepared in accordance with FAA regulations. If you are not checked in 30 minutes before your scheduled departure, you may not be accommodated on the flight.
Q: What if I miss my flight?
A: Burner Express Air will do its best to accommodate you on the next available flight, however there are no guarantees.
Q: When is my flight considered booked?
A: Flights will be considered confirmed and booked once payment is received and has been processed.
Q: Can I change my flight once it has been booked?
A: Yes. Flights may be changed after booking. Prior to August 8, there is a $150 fee per change once the flight has been paid for. After August 8, no changes or cancellations are permitted.
Q: Can I book a one-way trip?
A: Yes, absolutely. Each leg of the journey is a ticket. Therefore in order to purchase a round trip ticket you will need to be sure select two separate tickets during the transaction.
Q: What is the Black Rock City gate fee this year?
A: Burning Man charges a $60 gate use fee per person to enter the Event at Point 5, which is not included in this booking, payable by VISA, Mastercard (preferred). Cash is also an option.
Q: How do I get from the Black Rock City Airport into the City/my camp?
A: Your booking fee includes passage to and from the BRC Airport on a Burner Express Airport Shuttle bus. These buses will depart regularly during Airport operating hours. Mutant vehicles also visit Airport many times during daylight hours. They don’t operate on a set schedule, so your best bet is to have your campmates arrange for a mutant vehicle to come get you and your baggage. You can always walk, but. . . that’s a long way, particularly if you have baggage.
Q: How do I get to the Black Rock City Airport from my camp/the city?
A: Returning from your camp to the Airport, make sure you have arranged a reliable way to get back, particularly for early morning flights. (Mutant vehicles are very scarce around dawn.) Burner Express Air will also have an Airport Shuttle running throughout the city. Remember that driving personal vehicles is not permitted during the Event. Any unlicensed vehicles will be turned away.
Q: How do I contact Burner Express Air during the event?
A: The most reliable and best way is to come to the Airport at the end of the 5:00 street during daylight hours. BXA staff will be happy to help you there. Alternately, you can email email@example.com, but please remember that we’re Burners too, and that the best way to get in touch is on the Playa.
Q: What happens if I’m late for my flight?
A: We cannot hold flights for late passengers. We will attempt to accommodate you on a standby basis on the next available flight. There are no refunds for missed flights.
Q: When do Burner Express Air online bookings end?
A: Monday, September 3, 2018, one hour prior to the last flight of the day from BRC, or when they’re sold out.
Q: Can unaccompanied minors travel on Burner Express Air flights?
A: No. Unaccompanied minors (under age 18 as of the date of travel) are not allowed to travel on Burner Express Air flights. Parents or legal guardians must travel with minors under the age of 18.
Q: Can I arrange Burner Express Air as part of a package tour or concierge service?
A: In keeping with Burning Man’s Ten Principles, including Radical Self-Reliance and Decommodification, concierge service providers are not permitted to operate at the Burning Man event. Groups that provide all-inclusive travel packages, tours, or concierge services, as well as service provider-produced camps, are also prohibited. For more information, please see this post on Burning Man’s website: http://burningman.org/event/camps/turnkey-camping/.
Q: Do I need a Work Access Pass (WAP)?
A: Everyone arriving prior to the Event opening on August 26 will need a Work Access Pass, unless you are arriving on Burner Express Air. If you arrive on Burner Express Air on August 25, you will not need an Work Access Pass. Before August 25 you will need a WAP.
Q: If I have a theme camp or a group of friends who want to travel together, can I charter a whole plane for us?
A: Yes, though space is limited.
Q: What about water?
A: Participants traveling on Burner Express Air will be able to pre-purchase up to 20 gallons of water through the Burner Express Air program. Water must be purchased before arrival on playa. Once on playa, air travelers will be able to collect their water at the Black Rock City Airport. Participants must bring their own water collection containers with them. Water will NOT be sold on Playa; all water purchases must occur prior to arrival.
Q: Why do tickets cost soooooOooooOOOOOoo much?
A: Compared to commercial airlines, yes these tickets are more expensive. However, this is not a commercial airline, flying to an established Airport in an easy to reach location. It takes a lot to create a temporary charter service to Burning Man; from finding carriers who will land on the playa, to securing aircraft for the entire 2-week period, to building the ramp and charter terminal, and making it all disappear without a trace after we’re finished.
Section 4: At the Airport
Q: What documentation am I required to present on check-in?
A: Short Answer:
Burning Man ticket or order confirmation Work Access Pass (WAP) if arriving before August 25
All passengers are required to present valid, legal, unexpired, government-issued photo identification. For US citizens, that usually means either a passport or a driver’s license. For non-US citizens, that usually means a passport. Due to TSA restrictions, you cannot travel without valid ID. Be sure that you don’t lose your ID on the playa! Passengers traveling to Burning Man need to produce a valid Burning Man ticket, entry credential, or order confirmation for a will-call ticket. Travel is not allowed without a valid ticket. Because of the volume of travel, it’s not possible to permit travel to BRC without a ticket in hand. Passengers traveling to Burning Man before Saturday, August 25, need to produce a valid bar-coded Work Access Pass (WAP)s. If Burning Man Gate staff determine that you do not have a valid ticket or valid entry credential, Burning Man requires that a Burner Express Air carrier transport you back to Reno immediately.
Q: Where do I check in for my BRC flight departing from Black Rock City?
A: Please check in at the Burner Express Air departure terminal at the Airport, which is a giant tent structure. You and your luggage will be weighed, and you’ll be checked in for your flight. Look for Burner Express Air staff wearing brightly colored shirts.
Q: Where do I check in for my BRC flight departing from Reno?
A: Burner Express Air operates out of Atlantic Aviation on the East side of Reno/Tahoe International Airport at 655 S Rock Blvd, Reno, NV 89502. Atlantic Aviation is not the commercial airline terminal and is located on the opposite side of the airport. Atlantic Aviation no longer allows Burning Man passengers in its facility, in part due to the dust tracked in over the years. All Burning Man flights will arrive and depart from the large tent located adjacent and immediately to the South of their building. Please look for the Burner Express Air signs to check in.
Q: Where do I check in for my BRC flight departing from Oakland Airport?
A: In the East Bay, Burner Express Air flights operate from the Signature Oakland FBO, 8433 Earhart Road, Oakland, CA 94621. This is not the commercial airline terminal. Please look for the Burner Express Air signs to check in. More details about where to find Burner Express Air Oakland will be available on DCI’s flight-booking website.
Q: Where do I check in for my BRC flight departing from San Carlos Airport?
A: On the San Francisco peninsula, Burner Express Air flights operate from San Carlos Airport General Aviation Building, 620 Airport Drive, San Carlos, CA 94070. This congestion-free airport is 10.5 miles south of San Francisco International Airport (SFO). Please look for the Burner Express Air signs to check in.
Q: Where do I check in for my BRC flight departing from Burbank Airport?
A: In Southern California, Burner Express Air flights operate from Burbank Airport at the Atlantic Aviation Charter Terminal located at 10750 Sherman Way, Burbank, CA 91505. This is not the commercial airline terminal. Please look for the Burner Express Air signs to check in.
Q: What happens if circumstances arise beyond the control of Burner Express Air?
A: Dust storms, forest fires, extreme weather, lost child alerts, and mechanical issues have all been known to close airports and airspace and/or delay aircraft during the time of the event. While these events don’t happen very often, they do happen. We will do our best to accommodate you in these events, but we cannot make any guarantees for circumstances beyond our control.
Q: What is the process for lost and found?
A: Anything found or left on Burner Express Air will be taken to BRC’s Lost and Found location at Playa Info in Center Camp. If you leave something behind on the way home, contact firstname.lastname@example.org and we’ll work with you to return what we find.